Flagline.com Help

Flagline.com uses US Postal Service (First Class and Priority Mail) and Airborne Express (2-day or overnight). Orders shipped outside the US will use USPS unless otherwise requested. Overnight orders placed on a Friday will be delivered the following Monday, unless Saturday delivery is requested. Saturday delivery will include an additional $10 fee.

Generally, orders received by 5 p.m. Eastern time are shipped the same day. However, there are some exceptions to this standard. These exceptions include T-Shirts, key chains, license plates, mugs, parking signs, and some caps. These items are generally shipped within 2-4 days. Nautical alphabet flags are made to order, if they are bigger than size 0. If your order cannot be shipped according to these standards, we will e-mail you as soon as possible.

In the comments section of the order form, simply enter 'Waive Signature', and we will pass that directive onto the shipper. Please note, however, if the signature is waived and the shipper shows the package as delivered, Flagline.com will no longer be responsible for any delivery problems. Also, if a signature is requested at a residential address, a charge of $1.50 will be added.

Flagline.com offers a 30-day money back guarantee for unused products. Should you decide to return a product, you will be refunded fully for the price of the product. You will pay the shipping costs to return the product to us. Please contact us at (719) 634-6346 prior to shipping for return authorization. Send the package to:

Attn: Product Returns
Flagline.com
3933 Hub Circle
Colorado Springs, CO 80909
Damaged Products - If the product is damaged during shipping, please contact us at (719) 634-6346. We will issue a call tag for the product and will then send a replacement to you at no extra charge.

Depending on where you're located, First Class USPS takes 2-6 days to arrive, and USPS Priority Mail 2-3 days. Unfortunately, the USPS provides no guarantee of these times. Airborne Express deliveries arrive either overnight or in two days, depending on the level of service you opt for.

Definitely. Just include your special instructions in the comments section of the order form. You can include a message to be put on one of our gift cards, in case you want your order shipped to a different address for an occasion like birthday, graduation, or to celebrate a win (or loss!) of a friend's favorite team.

Sure. If you've chosen a shipping method that uses tracking (Airborne Express overnight or 2-day), you will receive a tracking number at the email address you provided with your order.

Yes, via USPS. Please enter APO or FPO in the City field and one of the following two-letter codes in the State field: AE for Armed Forces Europe, Middle East, Africa, and Canada, AA for Armed Forces Americas, or AP for Armed Forces Pacific.

Yes, you can. Provide your account number and type in the Comments section of the order form, and the shipping charge will be automatically billed to your account. A handling charge of $3.00 will still apply to your order.

Sure. Just click the link in the upper left hand corner that says 'View/Edit Cart'. From the following page, items can be individually deleted, or the entire cart can be emptied.

1. Credit card: Visa, MasterCard and Discover. 2. PayPal. PayPal is an extremely secure form of online payment. Visit PayPal.com to create an account. After completing your order, a link will be available for you to proceed with PayPal payment. 3. You can print your order and mail it in. After completing your order, you'll be instructed on the address to use. 4. Corporate purchase orders may be accepted. Please call (800) 353-2317 or email sales@flagline.com with your P.O. number.

Yes. After placing your order, you will be able to print a copy of the order form that includes your order number. Also, if you provide a full e-mail address, you will receive an order confirmation after submission within 24 hours.

To help combat credit card fraud, the Billing Address must match the mailing address for the credit card you're using. Otherwise, your credit card will be declined, and order processing will likely be delayed.